This privacy policy sets out how Townhouse uses and protects any information that you give to us when you use our website or social media.

We are committed to treating your personal information responsibly and ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. It is your responsibility to check this page on a frequent basis to ensure you are aware of any changes. It is also your responsibility to keep you user profile information up to date all times.


We may collect the following information through registration, where provided by third parties or by you updating your profile:

  • Your name. 
  • Your date of birth.
  • Contact information such as your email address, residential address and telephone number.
  • Credit card details may be taken for payment purposes (although these are not stored by Townhouse, only by a third party payment processor). 
  • Other information, at your discretion, relevant to customer surveys and/or offers.
  • Any additional information relating to you that you provide to us through our website or in person at the Townhouse salon.
  • Other publicly available information

We require this information to understand your needs and provide you with a better experience, and in particular for the following reasons:

  • to manage and enhance our products and services for you;
  • to provide you with news, information or advise about our existing and new products and services;
  • to personalise and customise your experience;
  • to verify your identity; or
  • for our own internal record keeping.

We may need to disclose your information to public authorities, if requested by them or required by law.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. These emails will come only from Townhouse. We do not share your details with any other third party. If you prefer not to receive these emails, you can unsubscribe by following the unsubscribe link on those emails.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve Townhouse in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of Townhouse’s services.


Our website or social media may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may transfer your information to a payment processor.

If you believe that any information we are holding on you is incorrect or incomplete, please update the information on your account page.

You may choose to restrict the collection or use of your personal information, or request the complete removal of your personal information from our system by emailing us at  

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